Terms of Service

These terms govern your use of Shiftera, the shift-planning service (web app, Android and iOS apps) provided by Reego Software ("we", "us"). By using the service you agree to these terms.

1. The service

Shiftera lets you enter teams, people, roles, time off and rules, build shift schedules, share them with your team and export them as PDF or calendar entries. Schedules are suggested by an algorithm; whoever publishes the plan is responsible for checking it before release and for following working-time laws.

2. Accounts

You must give accurate information, keep your password safe and accept responsibility for activity on your account. The service isn't meant for anyone under 16. A team admin confirms they are entitled to enter the data of the people they add to their team and have informed them as required.

3. Standard and Premium

Standard is free and comes with the limits on the Pricing page. Premium is a monthly or yearly subscription per person. Prices and features may change; we tell existing subscribers about a price change at least 30 days in advance, and it applies from their next billing period.

4. Payment and renewal

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our web orders. Paddle provides all customer service inquiries and handles returns. Subscriptions bought in the Android and iOS apps are billed by Google Play or the App Store. A subscription renews automatically for the same period at the end of each period unless cancelled. Cancellations and refunds follow our Refund Policy.

5. Acceptable use

You may not use the service for unlawful purposes, try to access other people's accounts, disrupt the service, put excessive load on it with automated tools, or reverse-engineer it.

6. Your data

The data you enter belongs to you (and to the team admin). We process it only to provide the service, as described in our Privacy Policy. You can export your plans and delete your account at any time.

7. Availability

We aim to keep the service running without interruption, but maintenance, updates or causes outside our control can cause downtime. The service is provided as is, without warranty of fitness for a particular purpose.

8. Limitation of liability

To the extent the law allows, we aren't liable for indirect damages or for loss of profit or data. Our total liability is limited to the amount you paid us in the 12 months before the claim. These limits don't apply to liability for intent or gross negligence, and don't restrict your statutory rights as a consumer.

9. Termination

You can delete your account at any time. We may suspend or close accounts that seriously breach these terms, with notice.

10. Changes

We may update these terms. We announce important changes in the app or by email before they take effect.

11. Governing law

These terms are governed by the laws of the Republic of Türkiye. If you are a consumer, you keep the protection of the mandatory consumer laws of the country you live in. Istanbul courts have jurisdiction over disputes, except where consumer law gives jurisdiction to consumer arbitration boards or courts elsewhere.

12. Contact

Reego Software · support@shiftera.io · www.reego.ai