Deleting your account

You can delete your Shiftera (Reego Software) account and its data at any time.

In the app or on the web

Open the Shiftera app, or sign in to the web app.
Go to the Settings tab.
Open Danger zone at the bottom and tap Delete account.
Confirm with your password (accounts made with Google don't ask for one).

By email

If you can't sign in, email support@shiftera.io from your account's email address with the subject "Delete my account". We complete the request within 30 days.

What is deleted

Your account (name, email, password hash, Google link),
All your sessions and email verification links,
Workspaces you are the only admin of, with all their teams, people, plans and schedules. If other people use them, the app asks you to confirm separately.

What is kept

If you are staff on someone else's team, your entry on that team belongs to the team admin and stays; ask them to remove it.
The audit log keeps IDs only (no names or emails).
Backups are deleted as they expire.
Subscription and invoice records are kept by Paddle, Google Play or the App Store where the law requires it.
A Google Play or App Store subscription isn't cancelled by deleting your account. Cancel it in the store first (Google Play → Payments & subscriptions, iPhone → Settings → your name → Subscriptions). A web subscription is cancelled with the account right away.

Deleting some of your data without deleting your account

You can delete part of your data and keep your account:

Usage data: Settings → Preferences → Usage data → "Not allowed" stops it being collected. To have what was already collected deleted, use the email below.
If you own a team or plan one: delete plans (Plans → ⋯ → Delete), people (person sheet → More actions → Delete person) and teams (team page → Delete team) in the app at any time.
If you are staff: change or remove your time off and preferences on the Availability tab. Your entry on the team belongs to the team admin; ask them to remove it.
Notifications are deleted on their own after 90 days.
For anything else, email support@shiftera.io from your account's email address with the subject "Delete my data" and say what you want deleted. We complete the request within 30 days.