Refund and Cancellation Policy

Free trial

Your first Premium subscription starts with a 14-day free trial on web, iOS and Android. You add a payment method when you start it (on the web at checkout, in the app stores on your store account), and nothing is charged until the trial ends. If you cancel before the trial ends, you are not charged.

Cancelling

You can cancel your subscription at any time. Premium stays on until the end of the period you paid for, and you are not charged again.

• Web: Settings → Premium → Manage subscription.
• Android: Settings → Premium → Manage subscription, or Google Play → Payments & subscriptions.
• iPhone / iPad: Settings → Premium → Manage subscription, or the device's Settings → your name → Subscriptions.

Subscriptions bought on the web

We give a full refund, no questions asked, within 14 days of any payment. To ask for one, email support@shiftera.io from your account's email address, or contact Paddle through the link on your receipt. Web orders are processed by our online reseller Paddle.com; refunds go back to your original payment method through Paddle and can take 5–10 business days depending on your bank. After 14 days we still consider requests where the service didn't work as it should.

Subscriptions bought through Google Play or the App Store

Subscriptions bought in the apps are billed by Google or Apple, and their refund policies apply. Request a refund on Google Play under play.google.com → Order history, or for the App Store at reportaproblem.apple.com. Write to us if you need help.

Deleting your account

Deleting your account cancels a web subscription right away. A Google Play or App Store subscription isn't cancelled with the account; cancel it in the store first. See Account deletion.

Statutory rights

This policy doesn't limit any rights you have under consumer law.